Product Returns & Training Cancellation

The last update to our Product Returns & Training Cancellation policy was posted on January 23, 2016.
 
Product Returns
 
Melena consulting Group has a policy of no refunds, returns, or exchanges on products ordered from us. We will replace materials with the same product version only when the materials are defective or there are problems with workmanship, and written request for replacement is received via e-mail at CustomerCare@melenaconsulting.com within 30 calendar days after purchase. Products include facilitation kit(s), assessments/profiles and other tangible goods.
 
Training Cancellation
 
You may reschedule or cancel training, workshops and other sessions (training) by sending an e-mail notification to CustomerCare@melenaconsulting.com.
 
Training rescheduling and cancellation is subject to cancellation fees according to the schedule below:
a) Training cancelled or rescheduled on or before three weeks (21 calendar days) prior to the start of the training will not incur a cancellation fee.
b) Training cancelled on or before two weeks (14 calendar days) prior to the start of the training will incur a $100 cancellation fee, unless rescheduled.
c) Training cancelled on or before one week (7 calendar days) prior the start of the training will incur a $125 cancellation fee, unless rescheduled.
d) Training cancelled less than a week (less than 7 calendar days) before the start of the training will incur a $150 cancellation fee, unless rescheduled.
 
Training can only be rescheduled once. After the first reschedule, the cancellation fee schedule above will apply.
 
The refund for training cancellation will be equal to the total cost paid for the training minus any cancellation fee as described in the schedule above and minus any rebates already provided.
 
Immediately upon the purchase of training, Melena Consulting Group will provide a receipt. However, participants will receive a separate confirmation of enrollment upon completion of registration activities. If Melena Consulting Group is unable to complete the enrollment process due to non-availability of space in selected training session/dates, Melena Consulting Group will transmit notification and provide a full refund.
 
Melena Consulting Group reserves the right to cancel all training and courses at any time and provide a full refund.
 
In the event of training cancellation, Melena Consulting Group will provide a written confirmation of cancellation and will include either the date the request for cancellation was received from participant by Melena Consulting Group or the date Melena Consulting Group notified participant of cancellation and refund details.
 
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