Melena Consulting Group, Customer Care
3755 Avocado Blvd. #291
La Mesa, CA 91941
(800) 757-6035, Ext. 700
“Non-Personal Information” (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website and/or Online Store with a web browser. “Personally Identifiable Information” (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, credit card information, and other related information that you provide to us.
Our Commitment to Your Privacy
Melena Consulting Group is committed to the security and privacy of all our customers. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online experience.
Melena Consulting Group and our affiliates respect your privacy and recognize the need for appropriate protection and management of your PII you share with us.
Links to Other Websites
You acknowledge that your use and access of these websites is solely at your own risk. It is your responsibility to check the privacy policies of these websites to see how they treat your personal information.
Information We Collect
Generally, you control the amount and type of information you provide to us when using our Website. As a visitor to our Website and/or Online Store, you can browse our Website and/or Online Store to find out more about us. You are not required to provide us with any PII as a Visitor. However, if you register as a Member to use our Website and/or Online Store, you must provide PII in order for us to provide you with various features and/or functionality from our Website. As a Member, we collect your PII in the following ways:
Registration Information Collection
When you complete the Registration process, we collect your name, title, e-mail address, organization/company name, e-mail address, telephone number, and mailing address.
There may be online forms used in our Website and/or Online Store. The information you enter into these online forms may contain PII.
If you use our mobile application, you may have to provide PII in order to use it.
Our Website and/or Online Store may at times offer premium features for which you must pay to use. If we were to charge you for the use of these premium features, we would need to collect payment source information (i.e. credit card) to bill you for using such premium features.
Computer Information Collected
When you use our Website and/or Online Store, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website and/or Online Store. Such information is typically considered NPI.We may also collect any of the following:
We may also use a technology called, web beacons, to collect general information about your use of our Website and/or Online Store and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails. Our Web Beacons are not used to track your activity outside of our Website. We do not link NPI from Web Beacons to PII without your permission.
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website and/or Online Store, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. https://tools.google.com/dlpage/gaoptout
How Information is Used
We may use the information we receive from you as follows:
Providing and Improving Our Website
We may use the PII you provide to us along with any computer information we receive to provide our Website and/or Online Store to you as well as to make improvements to it.
Communications and E-mail Alerts
When we communicate with you about our Website and/or Online Store, we will use the e-mail address you provided when registering as a Member. We may also send you Website alerts regarding your use of our Website. Finally, we may also send you e-mails with promotional information about our Website or offers from us or our affiliates, unless you have opted out of receiving such information. You can change contact preferences at any time through your account. While you can opt-out of promotional messages, you may not be able opt-out of receiving Website and/or Online Store alerts.
Sharing Information with Affiliates and Other Third Parties
We do not sell, rent, or otherwise provide your PII to third parties for marketing purposes. However, we may use your Non Personal Information for data aggregation purposes which might be sold to other parties at our discretion. Any such data aggregation would not contain any of your PII. We may provide your PII to affiliates that provide services with regards to our Website (i.e. payment processors, webhosting companies, etc.); such affiliates will only receive information necessary to provide the respective Websites and will be bound by confidentiality agreements limiting the use of such information.
Community Discussion Boards
Legally Required Releases of Information
We may be legally required to disclose your PII, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, our Users, employees, and affiliates.
Disclosures to Successors
Protecting the Privacy Rights of Third Parties
We believe in everyone’s right to privacy. If any postings you make to our Website and/or Online Store contain information about third parties, you need to make sure you have permission to include them in your posting. While we are not legally liable for the actions of our Users, we will remove any postings for which we are notified that such postings violate the privacy rights of others.
Changing Your Information
You may change your PII at any time using facilities found on our Website and/or Online Store. If you need assistance with updating your PII or removing yourself from our mailing lists, just send us an e-mail with your request or contact us using the Contact Us information found on our Website and/or Online Store.
Opting Out of Sharing Information
You can always opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.
“Do Not Track” Settings
Some web browsers have settings that enable you to request that our Website and/or Online Store does not track your movement within our Website. Our Website does NOT obey such settings when transmitted to and detected by our Website and/or Online Store.
Change and Turn Off Tracking Features in Your Browser. You can turn off tracking features and other security settings in your browser by visiting the following links:
For Internet Explorer visit: http://goo.gl/0taI7I
For Mozilla Firefox visit: http://goo.gl/IKxt9l
For Google Chrome visit: http://goo.gl/NQIkqE
For Safari visit: http://goo.gl/7XCOzL
Google Analytics Opt-out Browser Add-on. Google provides a free add-on to most major browsers that you can install to prevent your data from being collected and used by Google Analytics. Visit the following link to download the free Google Opt-out Add-on Tool: http://goo.gl/Ls82zv
Protecting Your Child’s Privacy
We follow the Children’s Online Privacy Protection Act (COPPA). Even though our Website and Online Store are not designed for use by anyone under the age of 18 (child), we realize that a child may attempt to access our Website and/or Online Store. We do not knowingly collect PII from a child. If you are a parent or guardian and believe your child is using our Website and/or Online Store, please contact us. We may ask for proof of identification before we remove any information to prevent malicious removal of account information. If we discover on our own that a child is accessing our Website and/or Online Store, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. If you are a child, please seek the permission of a parent or guardian before accessing our Website and/or Online Store.
Our E-mail Policy
We comply with the federal CAN-SPAM Act. You can always opt out of receipt of further e-mail correspondence from us or our affiliates. We will not sell, rent, or trade your e-mail address to any unaffiliated third-party without your permission except in the sale or transfer of our business.
Our Security Policy
We have taken steps to build our Website and Online Store using encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your PII is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.
Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.
Use of Credit Cards
You may have to provide a credit card to buy products and services from our Website. We use third-party billing and payment collection services and HAVE NO CONTROL over these services. We use our commercially reasonable efforts to make sure that your credit card number is kept STRICTLY CONFIDENTIAL by using only PayPal third-party billing and payment collection services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
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the written permission of Orion Systems. http://www.DisclaimerTemplate.com
Melena Consulting Group, Customer Care