The last update to our Product Returns & Training Cancellation policy was posted on April 24, 2019. This policy applies only to products and training sold directly by Melena Consulting Group. This policy does not apply to products or training purchased from other sellers or distributors. Melena Consulting Group is not responsible for purchases made from other sellers or distributors.
Melena consulting Group has a policy of no refunds, returns, or exchanges on products purchased from us. We will replace materials with the same product version only when the materials are defective or there are problems with workmanship, and a written request for replacement is received via e-mail at CustomerCare@melenaconsulting.com within 30 calendar days after purchase. Products include facilitation kit(s), assessments/profiles, workbooks, and other tangible products.
Public Training Cancellation
Subject to cancellation fees, you may cancel public training, workshops and other sessions (training) by sending an e-mail notification to CustomerCare@melenaconsulting.com. Public training is defined as training offered by Melena Consulting Group to members of the public at large, and not through contract or written agreement with a business and/or organization.
Public training cancellation is subject to cancellation fees according to the schedule below:
a) Training canceled 4 weeks (28 calendar days) or more before the start date will incur a cancellation fee of 25% of the cost of the training or $100.00 U.S. dollars, whichever is lower.
b) Training canceled at least 3 weeks (21 calendar days) before the start date will incur a cancellation fee of 33% of the cost of the training or $125.00 U.S. dollars, whichever is lower.
c) Training canceled at least 2 weeks (14 calendar days) before the start date will incur a cancellation fee of 40% of the cost of the training or $150.00 U.S. dollars, whichever is lower.
d) Training canceled 1 week (7 calendar days) or less before the start date will incur a cancellation fee of 50% of the cost of the training or $200.00 U.S. dollars, whichever is lower.
The refund for training cancellation will be equal to the total paid for the training minus any cancellation fee as described in the schedule above.
- Example 1: Client paid $1,000.00 for a workshop and canceled training 4 weeks (28 calendar days) before the start of training. Refund = $1,000.00 paid – $100.00 cancellation fee= $900.00
- Example 2: Client paid $300.00 for a workshop and canceled training 4 weeks (28 calendar days) before the start of training. Refund = $300.00 – $75.00 cancellation fee = $225.00
Immediately upon the purchase of public training, Melena Consulting Group will provide a receipt. However, participants will receive a separate confirmation of enrollment upon completion of registration activities. If Melena Consulting Group is unable to complete the enrollment process due to lack of space availability or other reasons, Melena Consulting Group will transmit notification and provide a full refund.
Melena Consulting Group reserves the right to cancel all public training and courses at any time and provide a full refund.
In the event of public training cancellation, Melena Consulting Group will provide a written confirmation of cancellation and will include either the date the request for cancellation was received from the participant by Melena Consulting Group or the date Melena Consulting Group notified the participant of cancellation and refund details.
Cancellation for Private Training/Training Sponsored by Company or Organization
Cancellation terms for training sponsored by a company or organization shall be governed by the executed contract or memorandum of understanding/agreement between Melena Consulting Group and the company or organization.
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